Scenic Luxury Cruises and Tours


Categories: River Cruise, Cruise, Small Group Tours, Escorted Group Tours

Account under Travelcation

Who Is Scenic Luxury Cruises and Tours: At Scenic, we create exceptional journeys to every corner of the world. You will enjoy once-in-a-lifetime experiences, indulgent truly all-inclusive luxury, and a world-class crew who will ensure every detail is cared for to the ninth degree.


Website & Contacts
Reservations Number 138 128
Online Booking Engine
Agency / Trade Website N/A
Consumer Website
Reservation Email
Sales Support Email
Groups Reservation 02 4925 7392

Where They Operate
Europe Antarctica
North America Africa
South East Asia Caribbean
North Asia South America
Middle East Central America
Australia New Zealand

Helpful Sales & Clue Cards
No Current Helpful Sales & Clue Cards

Regional Contacts & Sales Representatives
Amanda Todd – NSW 0417 046 737

Cathy Page – NSW 0439 649 277

Leanne Willmot – QLD 0418 781 696

Narelle Ryan – QLD 0400 371 794

Zena Dalton – VIC 0419 141 435

Alex Ruggero – VIC+TAS 0417 035 133

Jodi Watson – SA + NT 0488 456 102

Courtney McCagh – WA 0488 456988

Reservations Operating Hours
Monday – Friday 07.00 – 18.00 AEST
Saturday 09.00 – 13.00 AEST
Sunday Closed


Paymentgate – Code:  Money Direct DDAS
Credit Cards Accepted? %Charge
Visa Yes 0.80% – fee waived on deposits
Mastercard Yes 0.80% – fee waived on deposits

PLEASE NOTE re: international transaction credit card fees: our merchant is based overseas.

Due to this some banks may charge an international transaction fee by their credit card bank for processing a credit card payment.   Prior to payment by credit card, please enquire with your/clients bank to confirm if there will be an international fee on the client’s credit card.

This can be an additional % fee, approx 3% of total charge depending on client’s credit card bank if they have international charges. Some credit cards do not charge international transaction fees.

Revised process around deposit & final payments as of Monday 23 May 22 

  1. Deposits – due as per invoice and will auto cancel the following 48 hours after the due date.
  2. Final payment – due as per invoice, request clients pay you a least 7 days prior to allow time for payment to be processed.
  3. Advise of Payment in ExpressBook as per below screenshot:

You can ‘Advise Payment’ by opening the booking and clicking ‘Advise of Payment’ in ExpressBook (click here for user reference guide).

Future Travel Credit fund transfers – we do not automatically transfer FTC funds to new bookings – your authority is required

  1. Deposits – you must request that your clients FTC funds are moved from original booking # xxxx to the new booking by CALLING RESERVATIONS. This process will take 48-72 hours and you will still receive payment reminders until the FTC funds are on the new booking.
  2. Final Payment – Please email to request FTC funds be transferred across and allow a minimum 7 -10 days from final payment due date for this to be processed.
    You will still receive payment reminders whilst the FTC funds are being transferred to the booking, you can disregard these as we will not automatically cancel the booking at this final payment stage.

Commission View

Commission Levels
Destination / Product Phone % Online %
Fully Priced Product (no discount applied) – Domestic and International 12.50% 12.50%
Scenic Eclipse Ocean Cruising 10.00% 10.00%
Rail 10.00% 10.00%
Pre/Post Accommodation 10.00% 10.00%
Third Party Small Ship Cruising 10.00% 10.00%
Specials/Market (any discount applied) – all product domestic and international 10.00% 10.00%