Please see below the required information for additional collection quotes (adcols), reissues & refunds via Travel Partners. This ensures we can enhance and evolve the quality of our work while keeping the process as easy as possible for all of our respected travel agents.
|Phone:||02 9283 3599 Option 2|
How to place PNRs in queues:
ADCOL QUOTE REQUIREMENTS
For all adcol requests, PNR must be placed in queues via your GDS (Global Distribution System)
Enter remarks in the booking as below example:
E.g Please check adcol date change for S126.96.36.199
Please check adcol date change for 04JUL BNE-LAX-JFK QF15 AA1
Amadeus: RM-Please check adcol date change for…
Galileo: NP. Please check adcol date change for…
Sabre: 5H- Please check adcol date change…
All GDS: Please add any further information like waiver codes, ticket numbers or any other important information we need to know to quote your adcol.
What Travel Partners does when we receive your adcol request:
Once the booking is received then Travel Partners Team will reply to you via email to general email address we have on file or any email address mentioned in the notes.
Please be advised that any booking received without any notes, Travel Partners
Ticketing will remove from queue and ask you to add remarks & requeue
Adcol turnaround times
Adcols received on business days by 16:00 SYD time will be completed the same
business day. We will attempt to have this back to you as soon as practical to give you as much time to convert the quote to a reissue before COB.
If your booking requires an adcol urgently before 16:00 please call or email us to advise of urgency.
Adcol requests received after 16:00 will be completed the next business day. If you need your adcol same day after 16:00 please call or email us to advise of urgency.
REMEMBER – Adcol quotes are always provided per person & are only valid the same calendar day for reissue.
E-TICKET & REISSUE REQUEST REQUIREMENTS
For all manual e-ticket & reissue requests, your PNR must be placed in queues via your GDS (Global Distribution System) with applicable remarks as above format and ensure to add all adcol costings such as fare & tax difference and airline fees.
Please reissue S188.8.131.52 as per adcol AUD472.00
Please reissue S1.2 FOC due schedule change VA waiver BW000186
Please issue e-ticket S4.5 AUD546.99 missed TTL auth xxxxxx
(see previous page for GDS specific entry commands)
Please add any further information like waiver codes, ticket numbers or any other important information we need to know to reissue your ticket.
We will not action PNRs received without clear issuing & pricing instructions – these will be emailed back to you to re-remark and requeue.
Reissue/ticketing times & afterhours
Reissue/ticketing requests received on business days by 17:30 SYD time will be
completed the same business day. If your booking is urgent before COB please call or email us to ensure ticketing is completed urgently.
If received after 17:30 you must follow the afterhours process (additional fees apply), otherwise we will action the next business day. Queues are not monitored outside of business hours.
Travel Partners will not be responsible for missed TTLs or auto cancels for bookings queued through afterhours and not immediately notified via the afterhours process.
REFUND REQUEST REQUIREMENTS
All refunds must be requested through our online portal.
Ensure to cancel the flights prior submitting the refund, if you do not cancel the flight sectors in your PNR this will results in a ‘No Show’ ADM then ADM costs are
automatically charged to you. You must add detailed notes in the comments box.
Voluntary or involuntary refund?
Is this as per an airline commercial policy? If yes, please provide waiver number
or commercial policy information
If refunding as per fare rules, please state the expected cancellation fee.
If you have a waiver code, you must add this to the comments.
Do not just type ‘please refund’ or ‘COVID-19’ – these will be rejected and we
will be asking you the above questions.
If you are submitting any refund with cancellation fee, you must add the amount of the cancellation fee.
If you are submitting with a waiver code you must add in the waiver code in comments box or any waiver applicable due COVID 19.
Any refunds request that we will receive and not been followed by our above requests it will be rejected. And as a result, we will request you to re-submit your Refund Requests adding applicable notes.