Destinations: Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Scotland, Serbia, Spain, Sweden, Switzerland, Turkey, Wales
Account under Travelcation
Rail Europe, part of e.Voyageurs SNCF, is the world’s No. 1 distributor of train tickets and passes. We are the business and technology partner of more than 20,000 travel professionals in 70 countries. We also offer travellers a train booking website and app, available in 30 countries. We provide the widest selection of train journeys, 25,000 destinations, and 11,000 different routes. Our catalogue of products focuses on European train operators such as SNCF, SBB, Eurostar, Thalys, Trenitalia, DB or Renfe, rail passes such as Swiss Travel Pass, or Eurail.
|Destination / Product||Phone %||Online %|
|Please see attachment under the Sales Tools & Tips OR Marketing & Additional Resources sections for a full list of commission (dependent on the product purchased)||0%||0%|
|Hours of Operation|
|James Hooper – All Statesemail@example.com|
|Paymentgate – Code: GGRP|
|Postal Address||PO BOX 578, Bentleigh East, Vic, 3165|
All enquiries are now managed through the new agent portal. A response should be received with 24 hrs
Once logged in you can click on the “help” tab in the top right corner then scroll down to “Contact Support” and click “Access Contact From”
If signed in, Click the following link for a shortcut https://agent.raileurope.com/contact-us
From there you simply select the enquiry type and follow the prompts.
|Website & Email|
|Online Booking Engine||agent.raileurope.com|
|Log in firstname.lastname@example.org|
|Support once logged in||https://agent.raileurope.com/contact-us|
Below are the top 5 most used resources available through the agent booking tool https://agent.raileurope.com/ that may come in handy down track!
Finally Rail Europe have some youtube videos which are short and easy to follow
Click here to learn How to Book a Rail Pass Click | duration 5.55
Click here to learn How to book a Point to Point fare| duration 6.02
Click here to learn How to make a refund | duration 2.28
Click here to learn How to make an Exchange | duration 3.14
And for those wanting to learn more we have the TRAC learning program which is broken down into bite size modules Click here to access our TRAC learning program