Europcar

Overview

Europcar Australia has 116 stations, widely spread across the country. The most popular pickup points include cities like Brisbane, as well as stations found along surfer’s paradise – Gold Coast. Sydney Airport and Melbourne Airport are amongst the most popular, allowing you to pick up your rental and get on the road straight after you’ve landed.

See Europcar fleet guide and depo locations here.

Country: Australia, New Zealand
Region: Adelaide, Auckland, Brisbane, Christchurch, Darwin, Melbourne, Perth, Queenstown, Sydney
Supplier Type: Car Hire
Supplier Type: Inbound, Wholesale

Contacts

RESERVATIONS:

AU Ph: 1300 13 68 86 (5am to 9pm Monday to Saturday, 6am to 8pm Sunday AEST)
NZ Ph: 0800 454 942 (7am to 11pm Monday to Saturday, 8am to 10pm Sunday NZDT)
Ph: +(61) 3 9330 6100 (calling from outside Australia)

Reservations Team Email:
reservations@europcar.com.au (AU)
reservations@europcar.co.nz (NZ)
Website: https://www.europcar.com/

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SALES TEAM CONTACT:

Name: Mary Ruzic – Junior Account Manager
Phone: Direct Line: +64 3 9335 7620 Mobile: +64 415 747 582
Email: mary.ruzic@europcar.com

Name: Scott Wallace – Head of Leisure Sales
Phone: Direct Line: +61 3 8336 6623 Mobile: +61 429 106 989
Email: scott.wallace@europcar.com

Sales Support:

Australian Office (Mon – Fri 8.30am-5.00pm AEDT)
ECAU-sales.support@europcar.com
Ph: +(61) 3 8336 6640

New Zealand Office (Mon – Fri 8.30am-5.00pm NZDT)
ECNZ-sales.support@europcar.com
Ph: +(64) 9 393 8450

Booking Processes

COMMISSION:

Commission: %
Commission to Agents: %

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HOW TO BOOK:

Log into booking portal 4wheels via Okta or direct link here

Partner ID – AUNZHOLID

Username – AUNZHOLID

Password – Travel1!

Agents It’s recommended each agent add their own name for the first time bookings. After the first time booking, agents can use the drop down for easy ‘agent’ selection in the future.
This is a great function as you can keep track of who made what booking.

Users – For the best we suggest sharing the one login AUNZHOLID for all staff to use. This will save on any complications should they arise as when investigating any issue, we can look into the one main account.
NZ airport vs city collections – Error messages. With the two variations (NZ for instance Airport collections vs City collections) and the prompt to notify you. An error message won’t appear however a good indication of the airport rate vs city rate can be the price that appears in the rate quote: ‘To be paid locally upon arrival’ – Airport collections will charge a PLS (premium location surcharge) which will be indicated:

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RATES:

Rates can be found in the Share Drive

https://drive.google.com/drive/u/1/folders/1oS8ddtvPehgqPyL7K32cMy9ZeKrwtQKq

TRAINING RESOURCES:

4Wheels Training – 7/3/23

Youtube – Europcar

Payment

PAY BY:

Westpac bank transfer: https://travelcationgroup.com/supplier/payment-with-westpac/

Or by credit via the payment link provided on the invoice.

Invoice is produced monthly by Europcar. Please note if car hire falls over 2 months eg… pick up 28th Jan – drop off 2nd Feb, the car hire will be split over two invoices.